Information about Coronavirus

Absolutely. If you are interested in booking a holiday with Turquoise departing in 2022 or 2023, rest assured you can book safe in the knowledge that whatever happens, your money and holiday plans are secure. Visit our Where Can I Travel Now? page on our website or speak to one of our experts as soon as possible. We are constantly monitoring updates to ensure that we have the most up-to-date information and can advise our customers accordingly.

The Turquoise Holiday Company understands that flexibility and freedom is key to our guests.

Balances are due as per normal booking conditions, 10 weeks prior to departure. If your destination is on the Government's 'Red List' on the date of your departure, you are entitled to a full refund.

Note:  There are currently no countries on the Red List.

However, if you still feel uncomfortable travelling as planned, we will do all we can to help rebook your trip for alternative dates, however a £200 amendment fee will apply. Your consultant will be able to guide and advise you so that any additional charges from airlines and hotels are kept to an absolute minimum. Please don’t hesitate to get in touch with your travel consultant for more information.

As the world opens up, travel is possible to many of our Turquoise destinations. If your booking is to a destination that’s currently not on the UK's 'Red List', then your deposit will not be refundable.

However, if you still feel uncomfortable travelling as planned, then we will do all we can to help rebook your trip for alternative dates, however a £200 amendment fee will apply. Your consultant will be able to guide and advise you so that any additional charges from airlines and hotels are kept to an absolute minimum.

If you have a holiday booked with us and would like to check the status of the trip, we would encourage you to get in touch with us as soon as possible.

If you’re not fully vaccinated, some countries will not permit you to enter, but there are a number of destinations you can travel to. However there are more stringent regulations in place for non-vaccinated travellers, with additional tests in destination and strict quarantine rules on arrival.   

If you plan on receiving the full vaccination course, we would recommend booking your holiday for when you’re deemed fully vaccinated (two weeks after your second dose).

If you’re visiting a destination that will be on the Government’s 'Red List' at the time of travel, we will help you re-book your holiday for an alternative date – please note we won’t charge any amendment fees, but there may be seasonal differences in pricing that would apply.

If you’re unable to re-book for a different date, we will offer a refund, but please be aware some airlines refund in the form of a credit voucher for future travel, rather than in cash.

Absolutely not!  With so many tourists around the world having to delay their holidays over the last two years, we highly recommend getting your holiday plans confirmed as soon as possible, as availability is filling up fast. This is especially important for remote destinations, small lodges and boutique hotels, where availability during peak months is already limited. So, to avoid disappointment, please do not hesitate to get in touch with our team for a bespoke holiday quote.

If you or a someone in your party tests positive prior to departure, please let us know as soon as possible. We will assist with cancelling your holiday, but you will need to claim through your travel insurance.  For this reason, it is imperative that all members of your travelling party have comprehensive travel insurance with Covid-related cover.

In this situation, our normal cancellation policy will apply. Please see section 6 of our booking conditions for full details. If you are certain you do not want to travel at this time, please speak to your travel specialist about postponing your holiday, rather than cancelling at this stage. We will always be as flexible as possible.

It is important that you arrange travel insurance for all guests travelling at the time of booking a holiday. Every insurance policy is different, so it is important that you check your chosen provider’s policy on claims related to Covid-19. The Turquoise Holiday Company can assist you with recommending insurance providers.

Comprehensive travel insurance, including cover for Covid related care, is mandatory for all members of your party. Please ensure you have a policy in place to suit your requirements and the destination you are travelling to. In particular, it must cover for Covid related treatment whilst in your destination as well as cancellation cover should you test positive before departure. Travel insurance should ideally be taken out at the time of booking to ensure that cancellation cover is in force should you, for whatever reason, need to cancel. We offer our own highly comprehensive cover through our own specialist travel insurance brokers, Campbell Irvine Ltd. Please ask for further details. 

https://www.campbellirvinedirect.com/TurquoiseHolidays/index.html

Please note: We recommend printing and carrying the summary pages relating to your level of cover as some airlines may ask to see this before allowing you to board. Proof of comprehensive insurance cover is also required by many destinations.